Reference

What Our Privacy Policy Covers

This page shows exactly what we collect when you open an account, log in on your phone, or send a bKash cash-in, and where those details sit afterwards.

What we collectHow we use itWho can see itHow to ask for changes

Explore the Lobby Read FAQ

What We Collect and Why We Hold It

66z1 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect only what an account needs to work: your mobile number, the name you register with, your date of birth for eligibility checks, your device model and app version, and the transaction references that bKash, Nagad, Rocket or Upay send back when you cash in.

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We do not ask for your wallet PIN and we never store it. Your wallet PIN stays inside the wallet app on your phone, which is exactly where it belongs. When you log in, we record the time, the IP address and the handset so we
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can spot a sign-in that does not look like you. That record is what lets us freeze an account the moment something odd shows up, instead of after a complaint. Card and wallet details are handled by the payment partner; our side keeps a reference number,
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an amount and a status, nothing more. Bangladesh rules on data, and on what an operator may store and for how long, depend on your local law and eligible regions. We keep transaction records for as long as the law requires us to keep them and
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delete or anonymise what we no longer need for that purpose or for resolving a dispute. If you ask us what we hold on you, we will tell you, and if something is wrong we will correct it. Where a request has to be refused, for
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example where deleting a record would break a legal duty, we will say so and explain the reason in plain words rather than sending a form letter.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ASK US DIRECTLY

How to Reach Us About Your Data

You do not need to dig through menus to ask a privacy question. Write to our support desk from the email or mobile number on your account and we match the request to your profile before we reply. If your question is about a bKash or Nagad transfer, keep the transaction ID handy, because it shortens the check. Login problems go to the same desk, since a locked account is often the first sign of someone else trying your number.

In-app support chat Open the menu inside your account and start a chat. Our team can see your account state and the last few login records, so a question about a strange sign-in gets answered without back-and-forth.

Email request Send your question from the address linked to your account. We reply to that address only, which is how we keep a data request from being answered to somebody else.

Wallet transaction ID For anything tied to a bKash, Nagad or Rocket payment, include the transaction ID from the wallet message. It points us straight at the record you are asking about.

HOW WE HANDLE IT

Browse Your Own Data Settings

Cookie handling here is boring on purpose. We use a small set of cookies to keep you signed in and to remember your language, and nothing that follows you to other sites. On mobile, the session cookie is what keeps the app and the browser tab in step when you switch between them mid-session. Clear your browser storage and you will simply be asked to log in again, with no damage to the account itself.

Cookies we set

A session cookie keeps you logged in, a preference cookie remembers your language, and a security cookie flags repeated failed logins. We do not run advertising trackers on the login screen.

Account security

Login uses an OTP sent to your registered number. Change that number and the old one stops receiving codes immediately, so a lost SIM does not hand over your account.

Retention window

Payment records stay while the law requires them. Device and login logs are kept only long enough for us to settle a dispute, then removed from the live system.

Requesting a change

Ask for a copy, a correction or a deletion from the support chat. We confirm on your registered number first, then act. Some records have to stay where a legal duty applies.

Privacy Questions We Get in Bangladesh

These are the questions our support desk answers most often about data, logins and wallet records. If yours is not here, send it in the chat and we will answer it in the same plain language.

Your mobile number, the name you register with, your date of birth, device and app details, and the reference numbers from bKash, Nagad, Rocket or Upay transfers. We do not store your wallet PIN.

No. The PIN is typed into the wallet app on your phone and never reaches us. What we receive is a payment confirmation carrying an amount and a transaction reference.

Yes. Ask in the support chat from your registered number and we will send a copy of what we hold. We confirm it is you first, so the reply does not land in the wrong hands.

Only as long as they are useful for spotting a hijacked account or settling a dispute. Payment records sit for the period local law and eligible regions require, then go.

Data rules differ by country, so what we may collect and hold depends on your local law and eligible regions. Where a rule limits a request, we tell you which one.

No. Clearing storage only ends the session, so you log in again with an OTP on your registered number. Your wallet balance, history and saved details stay on our side.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Info66Z1 Banking InfoBaccarat Bright

What Our Privacy Policy Covers

How to Reach Us About Your Data

Browse Your Own Data Settings

Cookies we set

Account security

Retention window

Requesting a change

Privacy Questions We Get in Bangladesh

01 What personal data does 66z1 keep on my account?

02 Do you ever see my bKash or Nagad PIN?

03 Can I ask for a copy of my data?

04 How long do you keep login and device records?

05 Why does the policy depend on where I live?

06 Does clearing browser cookies delete my account?

Privacy Policy

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