Reference

Read the Terms Before You Open

Your wallet, your sessions and any wallet dispute sit under one set of terms, and we keep that wording short enough to read properly before you deposit.

Short clausesWallet disputes coveredLocal law decides accessNotice before changes
66z1 Read the Terms Before You Open
HELP CHANNELS

Reach Us About a Policy Question

When a term does not read clearly, ask us before you deposit rather than after. Open the chat bubble in the bottom corner of any page, or use the contact form on your account page, and quote the section number you are looking at. Our team replies in English and works through wallet cases with the bKash, Nagad or Rocket reference number already sitting in your SMS. Keep that message — it speeds everything up.

Team online

Chat From Any Page

Tap the chat bubble in the corner, quote the clause number and tell us what is unclear. You do not need to be signed in to ask a terms question.

Wallet Dispute Thread

If a bKash, Nagad or Rocket send is stuck over a name mismatch, send the wallet reference from your SMS. We match it against the account before we release or return anything.

Written Confirmation

Ask for a written answer on any decision — a held deposit, a closed account, a data request. We put the reasoning and the term it rests on in the reply, so you have it saved.

DATA AND ACCESS

See How We Handle Your Data

A policy page is only useful if you can see what sits behind it. We hold your name, mobile number and wallet reference so a bKash or Nagad send can be matched to your account, and we keep session logs so a query raised later can be settled on facts. Cookies handle your login state and language choice, never a wallet PIN. Ask for a copy of your account data, a correction, or deletion after closure and the chat channel opens the same request.

Records And Retention

We keep your name, mobile number and wallet reference so a bKash or Nagad send matches your account, plus session logs for dispute checks. Wallet PINs never reach us, and records stay only while a query is open.

Cookies We Set

A session cookie keeps you signed in and remembers whether you last used the mobile site or a desktop browser. Clearing it signs you out; no wallet balance or saved PIN is touched either way.

Account Security

A one-time code goes to your registered number at login, so a stolen password alone will not open the account. Change the password from your account page and log out of shared handsets before you pass the phone on.

Requesting Changes

Ask for a copy of your account data, a correction to a wrong number, or deletion after closure, all through the same chat thread. We confirm from your registered number before anything is sent or removed.

Clear Answers Before You Join

These are the questions that reach our chat line most often — moving abroad, a wallet name that does not match, closing an account with money still inside. Each answer names the step we actually take, so you can follow it without messaging twice. If your situation is not here, quote the clause number and ask; we would rather explain a term before you deposit than argue about it after.

Tell us before your next deposit. Eligibility follows your local law and the regions we can serve, so we check the new country first. If we cannot operate there, we close the account and return the balance.

The send stays pending and we ask you to verify. Each account is tied to one wallet holder, so money from a friend's or relative's bKash has to be explained and checked before we release it.

Send the request from the chat bubble or the contact form on your account page. We confirm it from your registered mobile number, then reply with your name, wallet reference and login history in writing.

Ask for closure through the same channel. We settle any open wallet query first, then send what is left to the bKash, Nagad or Rocket number on the account and confirm the close in writing.

When a change touches your wallet flow or how you log in, a notice appears before you can continue. Smaller wording fixes are replaced on the page itself, so quote from the live text.

Start on the chat line and quote the term you are relying on. If the reply still does not settle it, ask for a senior handler, who checks the wallet records and answers in writing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.